Return, Exchange & Refund Policy

At Pakharooo, we take great care to ensure that every product is packed and delivered to you in perfect condition. Please read our return and exchange policy carefully before placing your order.

1. Return & Exchange Eligibility

Products are eligible for return or exchange only if:

• The product received is damaged or defective.
• The wrong product has been shipped by Pakharooo.
• The product received is different from the product ordered.

The product must be unused, unwashed, unworn and returned with the original tags, packaging and accessories intact.

Products that have been used, washed, altered, damaged after delivery or returned without original packaging may not be accepted for return or exchange.

2. Size / Fit Related Returns & Exchanges

Please select the size carefully using the size chart provided on the product page.

If the customer selects the wrong size:

If the product received is exactly the size selected by the customer, but the customer finds that the product does not fit, is too small, too large, or the customer wishes to change the size for any other personal reason, this will be considered a size/fit-related return or exchange.

In such cases:

• Return shipping/courier charges will be borne by the customer.
• For a size exchange, the customer will be responsible for the shipping charges for returning the original product as well as shipping the replacement product.
• Refund of the product amount, where applicable, will be processed after the returned product is received and inspected.
• Shipping charges already paid on the original order are non-refundable.

Please note: A difference in fit or size preference does not qualify as a product defect if the correct size selected by the customer was shipped.

3. If Pakharooo Ships the Wrong Size

If Pakharooo ships a size different from the size ordered by the customer, we will arrange the replacement/exchange at no additional shipping cost to the customer.

The customer must provide clear photos/videos of the received product and order details when requested for verification.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Clear photographs/videos showing the defect or damage
• Packaging photographs, if applicable

After verification, if the issue is found to be genuine, Pakharooo will provide a replacement or other resolution as applicable.

Products damaged due to improper use, washing, ironing, alterations or handling after delivery will not be considered defective.

5. Products That Cannot Be Returned or Exchanged

The following products are not eligible for return or exchange unless the product is defective or the wrong product has been shipped:

• Products that have been worn or used
• Products that have been washed
• Products that have been altered or modified
• Products returned without original tags or packaging
• Products damaged after delivery due to customer handling
• Customized or personalized products
• Products specifically marked as Non-Returnable / No Exchange
• Products purchased during clearance or special sale offers, where specifically mentioned on the product page

6. Return Shipping Charges

For returns or exchanges requested due to customer preference, including:

• Wrong size selected by the customer
• Size does not fit
• Customer wants a different size
• Customer changed their mind
• Customer no longer wants the product
• Color/design preference change

the applicable return and/or exchange shipping charges will be borne by the customer.

If the return or exchange is due to a genuine defect or an incorrect product/size shipped by Pakharooo, the applicable return shipping cost will be borne by Pakharooo.

7. Refund Policy

Once the returned product is received and inspected, the refund will be processed if the return meets our policy requirements.

Refunds will be issued to the original payment method or through the applicable refund method used by Pakharooo.

Please note:

• Original shipping charges are non-refundable.
• Return shipping charges, where applicable, are non-refundable.
• Any applicable payment gateway or transaction charges may be non-refundable.
• Refund processing time may vary depending on the payment method and banking/payment provider.

8. Return Request Process

To request a return or exchange, please contact our customer support with:

• Order number
• Reason for return/exchange
• Photos/videos of the product, if requested

Our team will review the request and provide further instructions.

Do not ship the product back without receiving return instructions from Pakharooo.

9. Return Inspection

All returned products are subject to quality inspection.

If the product does not meet the return conditions mentioned above, Pakharooo reserves the right to reject the return/exchange request.

In such cases, the product may be shipped back to the customer and applicable shipping charges may be payable by the customer.

10. Important Note About Size Selection

We strongly recommend checking the size chart available on the respective product page before placing your order.

Age-based sizing is provided only as a general reference. Children of the same age may have different body measurements.

Please refer to the measurements provided in the size chart and select the size accordingly.

Pakharooo will not be responsible for fit issues when the correct size selected by the customer has been shipped.

11. Delivery Refusal / Undelivered Orders

If an order is refused by the customer at the time of delivery, or becomes undelivered due to an incorrect address, incomplete address, unreachable phone number or repeated delivery attempts, any applicable forward and return shipping charges may be deducted from the refund amount or recovered from the customer, as applicable.

12. Policy Changes

Pakharooo reserves the right to modify or update this Return, Exchange & Refund Policy at any time.

Any changes will be updated on this page.

Contact Us

For any questions regarding returns, exchanges or refunds, please contact our customer support team through the contact details provided on our website.